Terms of service
Welcome to ToGifted. These Terms of Service govern your use of our website, products and services. By visiting our website or placing an order, you agree to be bound by these terms.
Please read these Terms carefully before using our website or purchasing from us.
1. About ToGifted
ToGifted is an online store offering thoughtful, personalized and made-to-order gifts. Our products may include custom names, uploaded photos, initials, dates or other personalization details provided by the customer.
Throughout these Terms, the words “we”, “us” and “our” refer to ToGifted. The words “you” and “your” refer to the customer, visitor or user of our website.
2. Use of Our Website
By using this website, you confirm that you are at least the age of majority in your country, state or region, or that you have permission from a parent or legal guardian.
You agree not to use our website or products for any unlawful, harmful, fraudulent or unauthorized purpose.
3. Products and Personalization
Many of our products are personalized or made to order. This may include, but is not limited to:
- Products with custom names
- Products with uploaded photos
- Products with initials
- Products with custom dates
- Products made according to your specific instructions
You are responsible for making sure that all personalization details are correct before placing your order. This includes spelling, names, initials, dates, photos and any other custom information submitted by you.
We are not responsible for mistakes caused by incorrect information provided by the customer.
4. Uploaded Photos and Custom Content
If you upload a photo, text or other content for a personalized product, you confirm that you have the right to use that content.
You must not upload content that is illegal, offensive, abusive, hateful, explicit, copyrighted without permission, or violates the rights of another person.
We reserve the right to cancel or refuse any order containing content that we consider inappropriate, unlawful or unsuitable for production.
5. Product Images and Colors
We do our best to display product images, colors, materials and details as accurately as possible. However, colors and product appearance may vary depending on screen settings, lighting, production methods and product batches.
Minor differences in color, placement, size, engraving, printing or finish may occur and are not considered defects unless the product is clearly incorrect or faulty.
6. Prices and Payments
All prices are displayed on our website and may change at any time without notice.
We reserve the right to correct pricing errors, product information errors or availability errors. If an error affects your order, we may contact you to confirm, adjust or cancel the order.
Payment must be completed at checkout before your order is processed.
7. Order Confirmation
After placing an order, you may receive an order confirmation by email. This confirms that we have received your order, but it does not guarantee acceptance of the order.
We reserve the right to refuse, cancel or limit any order if we suspect fraud, incorrect information, payment issues, product availability problems or misuse of our services.
8. Order Changes and Cancellations
Because many of our products are personalized or made to order, changes and cancellations are only possible if production has not started yet.
If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee that changes can be made after the order has been placed.
9. Shipping and Delivery
Delivery times shown on our website are estimates and may vary depending on production time, shipping carrier delays, destination country, customs processing and other factors outside our control.
We are not responsible for delays caused by shipping carriers, customs, incorrect addresses, incomplete delivery information, public holidays, weather events or other circumstances outside our control.
You are responsible for providing a correct and complete shipping address at checkout.
10. Customs, Duties and Taxes
Depending on your country, your order may be subject to import duties, customs fees, taxes or other charges. These charges are the responsibility of the customer unless otherwise stated at checkout.
We are not responsible for delays caused by customs or local import procedures.
11. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Personalized and made-to-order products cannot usually be returned or refunded unless the item arrives damaged, defective, incorrect or there has been a mistake on our side.
Please review all personalization details carefully before completing your order.
12. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible after receiving your order.
Please include your order number, a description of the issue and clear photos or videos showing the problem.
If the issue is approved, we will offer a suitable solution such as a replacement, repair, store credit or refund, depending on the situation.
13. Lost, Refused or Unclaimed Packages
If a package is returned to us because it was refused, unclaimed, or because the customer provided an incorrect or incomplete address, additional shipping costs may apply.
We are not responsible for losses or delays caused by incorrect shipping information provided by the customer.
14. Intellectual Property
All content on this website, including text, images, graphics, logos, product photos, designs and website layout, belongs to ToGifted or its content providers unless otherwise stated.
You may not copy, reproduce, distribute, modify or use our content without written permission.
15. Prohibited Uses
You agree not to use our website or services:
- For any unlawful purpose
- To violate any laws or regulations
- To infringe upon our rights or the rights of others
- To submit false or misleading information
- To upload harmful, abusive or illegal content
- To interfere with the security or functionality of the website
- To attempt fraud, abuse, spam or unauthorized access
We reserve the right to refuse service, cancel orders or restrict access if these terms are violated.
16. Third-Party Services
Our website may use third-party services for payments, shipping, analytics, marketing, apps or other functions.
We are not responsible for the content, policies, actions or services of third-party providers. Your use of third-party services may be subject to their own terms and policies.
17. Limitation of Liability
To the fullest extent permitted by law, ToGifted shall not be liable for any indirect, incidental, special or consequential damages arising from your use of our website, products or services.
Nothing in these Terms limits any mandatory consumer rights you may have under applicable law.
18. Accuracy of Information
We aim to provide accurate and updated information on our website. However, we do not guarantee that all information is always complete, current or error-free.
We reserve the right to correct errors, update information or change product details at any time without prior notice.
19. Privacy
Your personal information is handled according to our Privacy Policy. By using our website and placing an order, you agree that we may process your information as described in our Privacy Policy.
20. Changes to These Terms
We reserve the right to update, change or replace these Terms of Service at any time. The latest version will always be available on this page.
Your continued use of our website after changes have been posted means that you accept the updated Terms.
21. Governing Law
These Terms are governed by the laws of Sweden, without limiting any mandatory consumer protection rights that may apply in your country or region.
22. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Email: togiftedcontact@gmail.com
These Terms of Service were last updated on 30 June 2026.